We provide three management services to suit varying budgets and Landlord needs:
Rent Collection is available for those Landlords only looking for support with the financial aspects of letting a property and ensures we chase unpaid rent, carry out an annual rent review and furnishing you with all relevant financial statements.
Part Managed builds further on this service and includes two property inspections each year and manages the certification and compliance side of property management.
Managed is for those Landlords who wish to take a more hands-off approach, allowing us to handle all aspects of the day-to-day management of your property.
Using this service, rent is more likely to be paid on time leaving less opportunity for payment problems escalating. It also helps maintain a professional relationship between you and your Tenant.
Tenant rent payments collected Paid into your bank account within 72hrs of receipt
Late payment of rent chased promptly Via text message, phone call or house visit to keep tenants on track with their rent
Annual rent reviewCarried out fairly and professionally to review your property income
Online access to rent & payment records
Providing you with up-to-the-minute financial information
Annual statementHelping you to maintain your accounts and assist in the preparation of HMRC’s self-assessment return.
Our independence means we are often viewed more formally by tenants when paying their rent, discussing payment issues or conducting rent reviews. We have an excellent track record in collecting rent with a consistent average of 98.5% of rents due being “on track”, so your arrears risk is reduced.
Adding Compliance Support to our Rent Collection Service means that as well as the rent being managed, you also have confidence in knowing you comply with any legal and/or local authority selective licensing requirements – yet you still retain control of day-to-day matters relating to your property.
Two property inspections per annum
Monitoring condition of your property, ensuring you comply with selective licensing regulations. Smoke alarms will also be tested during the inspection
Arranging annual gas certificate & boiler service
Either with your preferred plumber or our own (plumber invoice charged at cost)
Arranging EPC, EICR & PAT certificate renewals As required, with your preferred electrician or our own (contractor invoices charged at cost).
Certificate & report holding serviceProviding you with quick access to documents if required
Our property inspections ensure you can keep an eye on your property’s condition whilst also ensuring you have monitored the key issues under local authority selective licensing regulations.
With this service, we ensure you don’t miss deadlines for renewals of any legal certification and we hold copies of documents which can be sent to you promptly as required; so no more stress of searching for lost paperwork.
If you want minimal day-to-day involvement with your property, Managed is the service for you. Whether dealing with rent payment matters, inspecting the condition of your property, or responding to maintenance requests; we handle the whole process for you.
Inspection actions followed-upAny urgent matters arising from inspections are dealt with promptly. Less urgent matters discussed and dealt with according to the situation. Where the Tenant is found to be liable for the issue raised, this will be dealt with on your behalf.
Main point of contact for tenant queries We respond to all tenant queries acting, so you are only troubled with the issues that matter
Routine maintenance managed With problems verified and repairs arranged, checked and paid for you. We only use pre-vetted and fully insured contractors.
Out of hours maintenance serviceDealing with those “out of hours” problems arising with tenants in your property.
Our approach is to deal with all matters concerning your property promptly before they become a major issue, keeping costs under control. You will have access to an established team of maintenance contractors who are, competent, reliable, and fair with costs.
We can also work with your own contractors if you prefer. Either way, you always retain the “final say” in actions taken on your behalf.
“If you are after a rental property that feels like a home and you know that will be properly maintained then Woo properties are the way to go. There is a true family feel about these agents and customer service is clearly their number one priority.”